Frequently Asked Questions (FAQ)
1. How do I choose the right size?
Each product page includes a size chart with measurements in both inches and centimeters. If you’re between sizes or unsure, we recommend choosing one size up for a more relaxed fit. You can also contact us at [email protected] for sizing advice.
2. Are your clothes true to size?
Yes. Most of our items are designed to fit true to size. For specific fits (such as oversized or slim-fit items), we’ll include a note on the product page for reference.
3. What materials are your clothes made from?
We use high-quality materials such as cotton, linen, wool blends, and eco-friendly fabrics. Material details can be found in each product description.
4. How should I wash and care for my clothes?
Care instructions are listed on the product page and on the label of each item. We recommend following them closely to maintain quality and fit. When in doubt, wash cold and hang dry.
5. Do you offer free shipping?
Yes. We offer free standard shipping on orders over $30 USD within the United States. Orders below this amount will be charged $3.99 USD for shipping.
6. How long will it take to receive my order?
Orders are processed within 1–3 business days, and standard shipping typically takes 5–7 business days within the U.S.
7. Can I track my order?
Yes. Once your order ships, we’ll send you a tracking number by email so you can follow your delivery status in real time.
8. What is your return and exchange policy?
We offer 30-day free returns and exchanges on all eligible items. Products must be unused, unwashed, and in original condition with tags attached.
9. Who pays for return shipping?
We cover the return shipping cost for the first return or exchange per order within the U.S. For additional returns or international returns, customers may be responsible for shipping.
10. Can I cancel or change my order after placing it?
If your order has not yet shipped, we can assist with cancellations or changes. Please email us as soon as possible at [email protected].